INSTANT LEADS SOFTWARE PRIVACY
POLICY AND DISCLOSURE STATEMENT
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INstant
Leads Software ("Instant Leads") is subject to the National
Privacy Principles in the Privacy Act 1988 (Cth). This Privacy Policy
and Disclosure Statement explains in general terms how Instant Leads
protects the privacy of your personal information under the National
Privacy Principles. It also sets out the matters which we are required
to disclose to individuals under National Privacy Principles 1.3 and
1.5.
The principles set out in this Privacy Policy
and Disclosure Statement will apply to any personal information you
provide to Instant Leads via our web site or under any other
agreement or arrangement and to information which we collect about you
from our promotions and other sources. This Privacy Policy and
Disclosure Statement does not apply to acts and
practices of Instant Leads which relates directly to the employee
records of our current and former employees.
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| How we collect your personal
information |
We
generally collect your personal information directly from you. For
example, we may collect personal information about you when you deal
with us over the telephone, send us warranty cards or correspondence
(whether by letter, fax or e-mail), visit our web site, participate in
our promotions or competitions or when you have contact with us in
person.
Generally, the type of personal information
we collect about you includes your name, mailing address, telephone
number and e-mail address.
There may be occasions when we need to source personal information
about you from a third party. For example, we may collect personal
information about you from authorised Instant Leads service centres,
from authorised Instant Leads dealers or from third parties involved
in a promotion with us.
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| Our disclosure statement |
Instant Leads
Software collects personal information for the following purposes:
· to provide you or your organisation with information about our
products
· to enter you in various competitions and promotions that we run from
time to time;
· for the purposes of our product warranties;
· to enter you in our sales incentive programs;
· to receive services from you or the organisation which employs you;
· to undertake other marketing activities.
If you do not provide us with the information requested, we may not be
able to fulfil the applicable purpose of collection.
In some circumstances, we collect personal information about you from a
third party source. If we collect personal information about you in
this way, we will take reasonable steps to contact you and ensure that
you are aware of the purposes for which we are collecting your personal
information and the organisations to which we might disclose your
personal information.
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| How we use or disclose your personal
information |
We
will use and disclose personal information for the primary purpose for
which it was collected. We may also use and disclose personal
information for purposes related or ancillary to the main reason we
collect it. We do not disclose personal information we collect to third
parties for the purposes of allowing them to direct market their
products and services.
We engage third party
contractors to perform services for us which involves the contractor
handling personal information we collect from you. For example, we
engage third party contractors to provide us with database management
services, we disclose information to marketing agencies including
promotion agencies and media agencies to assist us with our marketing
activities including our competitions, and to Instant Leads service
centres to assist us with warranty claims. In these situations, we
prohibit the third party contractor from using personal information
about you except for the specific purpose for which we supply it.
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| Gaining access to information we
hold about you |
Instant Leads
Software will, on request, provide you with access to the personal
information we hold about you, unless there is an exception which
applies under the Privacy Act 1988 (Cth).
Your
request to obtain access will be dealt with in a reasonable time.
Instant Leads may recover from you its reasonable cost of providing
you with access.
If Instant Leads refuses to provide you with access to the
information, Instant Leads will provide you with reasons for the
refusal and inform you of any exceptions relied upon under the Privacy
Act 1988 (Cth).
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| Keeping your personal information
up-to-date |
We
take reasonable steps to ensure that your personal information is
accurate, complete, and up-to-date whenever we collect or use it.
If you find that the personal information we hold about you is
inaccurate, incomplete or out-of-date, please contact us immediately
and we will take reasonable steps to correct this information, or if
necessary, we will discuss alternative action with you.
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| Security of your
personal information |
We
protect any personal information that we hold from misuse and loss. We
also protect it from unauthorised access, modification and
disclosure. Your personal information may be stored either in
hardcopy documents,
as electronic data, or in Instant Leads's software or systems.
We maintain physical security over our paper and electronic data stores
and premises, such as locks and security systems. We also maintain
computer and network security; for example, we use firewalls (security
measures for the Internet) and other security systems such as user
identifiers and passwords to control access to computer system.
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| How to contact us
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If
you wish to gain access to your personal information or make a
complaint about a breach of your privacy or if you have a query on how
your personal information is collected or used, or any other query
relating to Instant Leads's Privacy Policy and Disclosure Statement,
please contact our Marketing Department: sales@instant-leads.com
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